Privacy Policy — How 77baje Protects Your Personal Data

1️⃣ Information We Collect

When you register, verify, or transact on 77baje, we collect personal information that falls into the following categories:

• Identity data: Full name, date of birth, National Identity Card (NID) number, passport number, or other government-issued identification details provided during KYC verification.
• Contact data: Mobile phone number and email address (if provided) used for account correspondence and security notifications.
• Financial data: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details, transaction amounts, and payment history. We do not store full card numbers; card transactions are processed via PCI-DSS compliant third-party payment gateways.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, and geolocation data (country/city level only).
• Behavioural data: Game history, wagering patterns, deposit and withdrawal frequency, and bonus usage — collected to support responsible gaming monitoring and fraud prevention.
• Communications data: Records of your correspondence with our support team, including chat logs and email exchanges.

We do not knowingly collect personal information from individuals under the age of 21. If we become aware that data has been collected from a person under 21, we will delete that data promptly and close the associated account.

2️⃣ How We Use Your Information

77baje processes your personal data for the following specific, legitimate purposes:

• Account management: Creating, maintaining, and securing your 77baje account, including identity and age verification.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer in Bangladeshi Taka (BDT).
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Fraud prevention and security: Detecting and investigating suspicious activity, multiple account creation, bonus abuse, and unauthorised access attempts.
• Responsible gaming compliance: Monitoring wagering behaviour to identify potential problem gambling patterns and to apply deposit limits, cool-off periods, or self-exclusion where requested or required.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and game selection of the 77baje platform.
• Legal compliance: Meeting any applicable anti-money laundering (AML), know-your-customer (KYC), and data retention obligations.
• Service communications: Sending transactional notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing messages.

3️⃣ Legal Basis for Processing

77baje processes your personal data under the following legal bases:

• Contract performance: Processing that is necessary to provide the services you have registered for, including account creation, payment processing, and game access.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your privacy rights.
• Legal obligation: Compliance with applicable AML, KYC, and data retention requirements.
• Consent: Where we rely on your consent (for example, for optional promotional communications), you may withdraw that consent at any time by contacting our support team.

4️⃣ Sharing Your Information

77baje does not sell or trade your personal data. We share information only in the following limited circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard solely to process your financial transactions.
• Identity verification providers: KYC document data may be processed by regulated identity verification technology partners to confirm your identity and age.
• Game software providers: Your player ID and session token are shared with licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe to facilitate gameplay. These providers do not receive your full personal profile.
• Fraud and security services: Technical identifiers (IP address, device fingerprint) may be shared with fraud prevention service providers to detect and block prohibited activity.
• Legal and regulatory authorities: We will disclose personal data to law enforcement or regulatory bodies where required to do so by a lawful request, court order, or mandatory legal obligation.

All third-party service providers that process personal data on behalf of 77baje are contractually required to handle that data securely and to use it only for the purpose it was shared.

5️⃣ Cookies and Tracking Technologies

77baje uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how users interact with our site. The types of cookies we use are:

You may disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using core platform features.

6️⃣ Data Retention

77baje retains personal data for the following periods, after which data is permanently deleted or irreversibly anonymised:

• Active account data: Retained for the full duration your account remains active on the platform.
• Transaction records: Retained for a minimum of 5 years following the transaction date to meet AML record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years following account closure or the last transaction, whichever is later.
• Support correspondence: Retained for 2 years from the date of the last interaction.
• Closed account data: Core account and transaction records are retained for up to 5 years post-closure for legal compliance; all non-essential profile data is deleted within 90 days of verified closure.

7️⃣ Your Privacy Rights

As a 77baje account holder, you have the following rights with respect to your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data on your account.
• Right to erasure: Request deletion of personal data that is no longer required, subject to our legal retention obligations.
• Right to restrict processing: Request that we pause processing of your data while a dispute or complaint is being resolved.
• Right to object: Object to processing carried out on the basis of legitimate interests, including behavioural analytics.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 2 business days and respond in full within 15 business days. All correspondence is handled in English, Bangladesh Standard Time (UTC+6).

8️⃣ Security Measures

77baje applies the following technical and organisational security measures to protect your personal data:

• TLS 1.2 / TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data at rest, including identity documents and financial records.
• Two-factor authentication (2FA) available for all player accounts.
• Automated fraud detection systems monitoring for unusual login locations, rapid betting pattern changes, and duplicate account signals.
• Regular internal security audits and vulnerability assessments of platform infrastructure.
• Strict role-based access controls ensuring that only authorised personnel can access player data, with all access activity logged and reviewed.

While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify affected users promptly and take immediate remediation steps.

9️⃣ Children's Privacy

The 77baje platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you believe a person under 21 has created an account on 77baje, please notify us immediately at [email protected]. We will investigate and, where confirmed, close the account and delete all associated personal data without delay.

🔟 Changes to This Privacy Policy

77baje reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The date of the most recent revision is displayed at the top of this page.

Where changes are material — for example, a new category of data being collected or a new third-party sharing arrangement — registered users will be notified via a platform notice displayed upon login. Your continued use of 77baje following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the platform and request account closure.

📬 Contact and Privacy Enquiries

For any privacy-related questions, data access requests, or concerns regarding how 77baje handles your personal information, please reach out to our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 2 business days for privacy enquiries; full response within 15 business days (Bangladesh Standard Time, UTC+6)
• Language: All privacy correspondence is handled in English

We are committed to resolving all privacy concerns fairly, transparently, and in a timely manner. If you are not satisfied with our response, you retain the right to escalate the matter through applicable legal channels in your jurisdiction.